Dispute Resolution / Complaint Handling

Due to the nature of the property management industry we are in, unfortunately disputes and complaints do arise. It is our aim to manage and resolve any dispute or complaint as effectively and efficiently as practicable. Our aim is to try and ensure all parties to a dispute are satisfied with the final outcome. To ensure your complaint is handled efficiently and effectively we request all complaints to be delivered in writing.

By Post: GPO Box 5448, Melbourne Vic 3001

By Email: rentals@mamrent.com.au

Or by Fax: 1300 520540

Please provide:

  • Details of your complaint.
  • Your desired outcome of your complaint.
  • Your daytime contact phone number if we require more details.
  • Your preferred contact details for us to forward our written response.

We shall acknowledge all complaints/disputes once received. If you do not receive acknowledgement within 2 business working days please call us on 1300 520530. It is our aim to respond to your complaint as soon as possible. The length of time shall depend on the nature and complexity of the issues you have raised but you shall receive a written response within a maximum duration of 7 days. It is not always possible to provide you with your desired outcome. If you do not believe we have been able to resolve your complaint to your satisfaction please contact the Estate Agents Resolution Service (EARS) at Consumer Affairs Victoria (CAV).

Consumer Affairs Victoria 113 Exhibition Street Melbourne Victoria 3000

Telephone: 1300 558181

Facsimile: (03) 8684 6295

Email: consumer@justice.vic.gov.au

Website: www.consumer.vic.gov.au